Privacy Policy
This Privacy Policy outlines how MODUS Sports Management Ltd ("we," "our," "us") collects, processes, and safeguards any information you provide when using our website, Dartshop.tv.
We are committed to maintaining the trust and confidence of our customers by ensuring that your personal data is handled securely, transparently, and in accordance with applicable laws, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
By using this website, you agree to the terms outlined in this policy. We may update this policy periodically, so we encourage you to review this page regularly to stay informed.
Who We Are
MODUS Sports Management Ltd operates Dartshop.tv, providing products, services, and events related to professional darts. If you have any questions about this Privacy Policy or your personal data, you can contact us at:
MODUS Sports Management Ltd
Email: dartshop@modussports.com
Address: PO BOX 390, PO7 9EZ
Data We Collect
We may collect the following categories of personal data when you interact with our website or services:
Personal Information:
Name
Contact details (email, phone number, postal address)
Demographic details (postcode, preferences, interests)
Transaction Information:
Purchase history
Payment details (processed securely by PCI DSS-compliant third-party providers)
Technical Data:
IP address
Browser type and version
Device and operating system
Cookies and tracking data
Marketing and Preferences:
Consent for marketing communications
Responses to surveys, promotions, or competitions
Special Categories of Data:
We do not process sensitive personal data (e.g., health, ethnicity) unless explicitly required and consented to.
How We Use Your Data
We process your data for the following purposes:
To Fulfill Orders:
Process purchases, refunds, or exchanges.
Deliver orders to your specified address.
Customer Support:
Respond to your inquiries, requests, or complaints.
Provide after-sales support and assistance.
Marketing Communications (if consented):
Send newsletters, offers, and promotions.
Inform you about new products, services, or events.
Website Improvement:
Monitor website performance and traffic.
Analyze user behavior to enhance functionality.
Legal Obligations:
Comply with applicable laws, regulations, or legal processes.
Cooperate with law enforcement or statutory authorities
Legal Basis for Processing
We process personal data under the following lawful bases:
Consent:
For marketing communications and promotions.
You can withdraw consent at any time.
Contractual Necessity:
To process orders and fulfill contracts with you.
Legal Compliance:
To comply with tax, regulatory, or legal obligations.
Legitimate Interests:
To improve our website, services, and customer experience.
To send relevant product or event updates to prior customers.
Who We Share Your Data With
We share personal data only with trusted third parties and for specific purposes:
Delivery and Logistics Providers
Names, addresses, and contact information are shared with couriers to deliver your purchases.
Payment Processors
Payment details are securely transmitted to PCI DSS-compliant payment providers.
IT and Hosting Providers
Data storage, hosting, and website functionality.
Marketing Platforms
Email marketing platforms to manage newsletters and promotions (e.g., MailChimp).
Third-Party Accountability:We ensure that all third-party partners comply with data protection regulations and handle your information securely. Data is only retained for as long as necessary to fulfill the intended purpose.
Your Data Rights
Under applicable data protection laws, you have the following rights:
Access:
Request a copy of the personal data we hold about you.
Correction:
Request corrections to inaccurate or incomplete data.
Erasure:
Request deletion of your data ("Right to be Forgotten") unless retention is legally required.
Restriction:
Request restricted processing of your data under certain circumstances.
Portability:
Request transfer of your data to another service provider in a structured format.
Objection:
Object to data processing for marketing or legitimate interest purposes.
Withdraw Consent:
Withdraw your consent for marketing communications or other processing.
To Exercise Your Rights:
Contact us at dartshop@modussports.com. We will respond within one calendar month. Complaints can also be lodged with the UK Information Commissioner’s Office (ICO).
Cookies Policy
We use cookies to improve your experience on our website.
Cookies help us:
Remember preferences and shopping cart details.
Analyze website traffic and performance.
Deliver relevant advertisements.
Types of Cookies Used:
Essential Cookies: Required for website functionality (e.g., login, checkout).
Performance Cookies: Track usage and improve the website.
Targeting Cookies: Deliver personalized advertisements.
You can manage or disable cookies through your browser settings.
Security
We implement robust security measures to protect your data:
Encryption: Data is encrypted during transmission (SSL/TLS).PCI
DSS Compliance: Secure payment processing.
Access Controls: Restricted access to sensitive information.
Regular security audits and penetration testing ensure the integrity of our systems.
Retention Period
We retain personal data only for as long as necessary:
Transactional Data:
Retained for up to 6 years for tax and accounting purposes.
Marketing Data:
Retained until consent is withdrawn.
Data is securely deleted or anonymized after the retention period.
Links to External Websites
Our website may link to external websites.
We are not responsible for the privacy practices of these third-party sites. We recommend reviewing their privacy policies.
Updates to This Policy
This policy may be updated periodically to reflect changes in our practices or legal requirements.
Updates will be posted on this page, and where significant, we may notify you via email.
Last Updated: 26/11/2024
If you need further assistance or have questions about this privacy policy, feel free to contact us at dartshop@modussports.com.
