Frequently Asked Questions
Welcome to the Dartshop.tv FAQs! Whether you’re shopping for official merchandise, booking tickets for live events, or looking for signed memorabilia, we’re here to help. Find answers to all your questions about orders, shipping, returns, and more. Need more help? Contact us anytime – we’re here for you!
General Questions
Returns & Refunds
Event Tickets
Account & Privacy
Promotions & Discounts
Custom & Corporate Orders
Technical Support
General FAQs
What is Dartshop.tv?
Dartshop.tv is the ultimate destination for darts fans, offering official merchandise, signed memorabilia, tickets to live events, and more. We work with the biggest names in darts, including Michael van Gerwen, Phil Taylor, and Fallon Sherrock.
Are your products authentic?
Yes, all our products are 100% authentic. Signed items come with a certificate of authenticity to guarantee their legitimacy.
How do I contact Dartshop.tv?
You can reach us via email at dartshop@modussports.com our reach our through our contact page.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times will vary based on your location. See our Shipping section below for more details.
Product FAQs
Are the signed shirts and memorabilia hand-signed?
Yes, all signed items in our collection are personally autographed by the players. These are not printed or replicated signatures.
What sizes are available for replica shirts?
Most replica shirts are available in a range of sizes from Small to 3XL. Please refer to the size chart on the product page for more details.
Can I customise my order (e.g., choose a specific size or player)?
Customisation is not currently available, but some products (like framed shirts) may allow you to select specific players or configurations.
Do you offer limited edition products?
Yes, we regularly stock exclusive, limited edition merchandise, including signed memorabilia and event-specific items. Keep an eye on our website or subscribe to our newsletter for updates.
Order FAQs
How do I place an order?
Simply browse the website, add items to your cart, and follow the checkout process. You’ll receive an email confirmation once your order is placed.
Can I cancel or modify my order?
Orders can be cancelled or modified within 24 hours of placement. Contact us immediately at dartshop@modussports.com if you need to make changes.
What payment methods do you accept?
We accept major payment methods, including Visa, MasterCard, PayPal, Apple Pay, and Google Pay.
Will I receive a confirmation email after I place my order?
Yes, you will receive a confirmation email with your order details. If you don’t see it in your inbox, check your spam folder.
Shipping FAQs
How long will it take for my order to arrive?
Delivery times depend on your location:
UK Standard Delivery: 2-4 working days
UK Express Delivery: 1-3 working days
International Delivery: 7-14 working days
What are the shipping costs?
Shipping costs are calculated at checkout based on your location and the size/weight of your order.
Can I track my order?
Yes, you will receive a tracking number once your order has been dispatched.
Do you deliver to PO boxes or BFPO addresses?
Unfortunately, we do not deliver to PO boxes or BFPO addresses at this time.
Returns & Refunds FAQs
What is our returns policy?
Items can only be returned if they are damaged or faulty. Items cannot be returned because of change of mind.
How do I return an item?
To initiate a return, contact us at [insert email] with your order number and reason for return. We’ll provide instructions for sending the item back.
How long does it take to process a refund?
Refunds are typically processed within 7-10 working days of receiving the returned item.
Can I exchange an item?
We do not offer exchanges.
Events Tickets FAQs
How do I purchase tickets for live events?
Browse the "Upcoming Events" section of our website, select your event, and purchase your tickets online.
Will I receive a physical ticket or an e-ticket?
We typically issue e-tickets for events. You’ll receive them via email after purchase.
Are tickets refundable?
Tickets are non-refundable unless the event is cancelled or rescheduled.
What are VIP ticket options?
VIP tickets often include reserved seating, meet-and-greet opportunities with players, and exclusive extras like signed merchandise. Check the event details for specifics.
Account & Privacy FAQs
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders, save addresses, and access special offers.
How do I reset my password?
Click "Forgot Password" on the login page, and follow the instructions to reset it.
Is my personal information secure?
Yes, we use industry-standard encryption to protect your data. See our Privacy Policy for more details.
Do you offer gift cards?
Yes, we offer gift cards in various denominations. These are perfect for darts fans who want to choose their own items.
Promotions & Discounts FAQs
Do you offer discounts for bulk purchases?
We occasionally offer discounts for bulk orders. Contact us for more information if you’re looking to purchase multiple items.
How do I use a discount code?
Enter the discount code at checkout in the "Promo Code" box. The discount will be applied to your order total.
Can I combine discount codes?
Only one discount code can be used per order.
How do I stay updated on special offers?
Subscribe to our newsletter or follow us on social media to get the latest news on promotions and exclusive deals.
Custom & Corporate Orders
Do you offer corporate or team orders?
Yes, we can arrange custom merchandise for corporate events, darts teams, or promotional purposes. Contact us for a tailored quote.
Can you personalise items for events or gifts?
We currently do not offer personalisation services but are exploring this option for future updates.
Technical Support
The website isn’t loading properly. What should I do?
Ensure your browser is up to date and try clearing your cache. If the issue persists, contact us at dartshop@modussports.com.
I’m having trouble checking out. Can you help?
Yes, reach out to our customer support team, and we’ll assist you with completing your order.
