Dispatch and Delivery
Upon successfully processing your payment transaction, your goods will be dispatched as per below.
Tickets will be dispatched four weeks prior to the event (unless e-ticket is emailed with your confirmation email).
Merchandise orders will be dispatched within three working days* from date of order with the exception of pre ordered products.
Please allow up to ten working days* dispatched for personalised signed merchandise.
*This excludes weekends, holiday periods, UK Bank Holidays and if your order contains personalised items.
UK addresses containing a full and valid UK MAINLAND Postal Code (does not include Isles):
Delivery charges are calculated based on the item size and weight on all ticket orders (that are not e-tickets) and on merchandise orders where delivery is to a UK mainland address possessing a full and valid UK postal code. This does not include The Isles – please see Overseas Deliveries below. All products will require a signature upon receipt. MODUS Sports Management Ltd cannot be held responsible for any delays resulting from the postal or courier service providers.
Addresses that do not possess a full and valid UK postal code and UK Isles, postage/carriage charges are calculated based on the item size and weight on all ticket orders (that are not e-tickets) and on merchandise.
Please note: that payment of any customs and excise duties and/or import taxes are not included. You will need to pay these yourself in accordance with local legislation and regulations.
Delivery via International Standard Post
Expected delivery time dependant upon country of destination – (excluding weekends, holidays and Public Holidays).
Returns – Cancelling An Order/Exchanges/Refunds
If you are not entirely satisfied with your goods you have the right to cancel your order. This does not apply to personalised items. Please see Personalised Items Returns Policy below. To do this, please contact us on +44 2394 005200 or firstname.lastname@example.org. Please provide a brief explanation as to why you would like to cancel/exchange the goods.
If you cancel an order, require an exchange or refund you must return the goods to us at your own expense. Although, please feel free to contact us at any time when considering returning any product for whatever reason and we will endeavour to accommodate you to the best of our ability. You must ensure that the goods are packaged adequately to protect against damage. We highly recommend that you obtain proof of posting or use a recorded/insured service for returning any items as we regret we cannot be held responsible for goods lost or damaged in transit.
We will refund the value of the goods on satisfactory receipt of them, which must be received in good condition, unused, in original packaging and include any accessories and items supplied. We will refund you using the payment method you used at the time of purchase, within 30 days of receiving your notice to cancel.
Any personalised item(s) cannot be returned for a refund or exchange. This does not affect your statutory rights.
Please note: If your order also contains non-personalised items, your order will only be dispatched when your personalised items are ready. You have the option to place separate orders if you want non-personalised items now and any personalised items to follow when they are ready. You will be charged P & P for each order.
Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date or if details of the event are significantly changed after an order is placed. Please note significant changes being a change of 2 or more of the headline acts. No duplicate tickets will be issued to replace lost or stolen tickets.
Non-Receipt of Goods
Claims for non-delivery of goods must be notified to MODUS Sports Management Ltd within 14 days of placing your order. Any item shortages in packages must be notified to us within 7 working days following the day after the date of delivery.