Returns

Modus Sports Returns Policy:

If you're not happy you can simply send it back.

If you are not entirely satisfied with your goods you have the right to cancel your order.  To do this, please contact us on + 44 (0) 3450 180180 or info@modussports.com.  You do not have to give us a reason for cancellation; however, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel an order, require an exchange or refund you must return the goods to us at your own expense. Although, please feel free to contact us at any time when considering returning any product for whatever reason and we will endeavour to accommodate you to the best of our ability. You must ensure that the goods are packaged adequately to protect against damage. We highly recommend that you obtain proof of posting or use a recorded/insured service for returning any items as we regret we cannot be held responsible for goods lost or damaged in transit.

We will refund the value of the goods on satisfactory receipt of them, which must be received in good condition, unused, in original packaging and include any accessories and items supplied. We will refund you using the payment method you used at the time of purchase, within 30 days of receiving your notice to cancel.


Non-Receipt of Goods
Claims for non-delivery of goods must be notified to MODUS Sports within 14 days of placing your order. With the exception of ticket orders, which are sent out within 14 days of the event date.  Any shortages in packages must be notified to us within 7 working days following the day after the date of delivery.